GENERAL PURPOSE
Responsible for the general administration regarding the leasing of the Company’s buildings and ensuring the clients pay outstanding monies owed to the Company. The incumbent is also responsible for resolving any queries from the clients. To provide program advice and to implement the administrative processes of the student lifecycle
RESPONSIBILITIES
- Effective collection of debtors’ book.
- Control of debtor’s account by following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
- Ensure that courtesy calls are made to the clients/students to confirm that client has no queries and requested reconciliation of their accounts.
- Respond to queries within 24 hours of receipt and resolve within 5 working days
- All client queries and e-mails must be responded to on the day of receipt.
- Senior Administrator/management must be informed of any query which is not resolved within 48 hours of receipt.
- Process corrections of misallocations
- Query any outstanding balances and/or short payments by contacting students directly and to follow up on balance of payment if required.
- Allocate payments received against tenants’ accounts on daily basis.
- Investigate all un-allocated receipts and clear against tenant’s account in order to clear TAA (Tenant’s age analysis).
- Diarise payment arrangements for all outstanding balances and follow up telephonically on agreed date.
- Process refunds as and when required.
- Administration of pre-paid electricity
- Administration of non-rental payments such as payments for lost keys, sleep over damages.
- Administrations of day to day students’ affairs that are not maintenance related.
- Comply to debtors’ collection procedures relating to lock out and de-activation
- Handling of Student queries.
- Administration of prepaid electricity (where applicable)
EDUCATION
- Matric
- Undergraduate in Business Administration (Accounting as major course)
EXPERIENCE & SKILLS
Essentials
- Experience of providing face to face customer service
- Experience of working in a busy, office-based administrative role
- Awareness of confidentiality, data protection & safeguarding
- Microsoft Office skills
- Experience of contributing to service & process improvements
Desirable
- Experience of working in the Education sector
- Experience of working with international students/non-English speakers in a professional setting
- Knowledge of relevant university & external services utilized by students
Closing Date: 21 December 2021
Important: Correspondence will only be entered into with short listed applicants. Should you not hear from us within four weeks, please consider your application unsuccessful.