Residential Relationship Custodian X 2

GENERAL PURPOSE

The RRC is accountable for day-to-day oversight and support of student wellbeing within the respective buildings under his or her auspices. The objective to enhance the South Point Customer-Centric Environment and the living and learning space, enabling students to enjoy a space that qualifies as their “home away from home”.  The RRC is an integral cog in the student wellbeing team which is responsible for the efficient organisation of the living and learning environment.

The individual should be a highly motivated extrovert, capable of driving the core objectives of the role and to master the collaboration of both intra and inter-departmental team members, including the management of performance and delivery of service standards.  The RRC will play a role in supporting clear boundaries with respect to the House Rules, and code of conduct (where this is present);

• Monitoring of the students’ welfare and behaviour
• Provide students with a structured supportive environment
• Encourage the co-existence of all races and cultures through understanding and living together (the principles of co-habitation)
• Reporting of student illness to the H&SO (as and where this knowledge is shared)
• Ensure a visible presence in and around the premises
• Assist with student departure and arrivals as clarified in the Facilities vacate and intake programme
• Support Marketing and CC in the semester induction protocols

The individual is to ensure that the company values and mission is constantly maintained and upheld.  In doing so the partnered relationship in this role will cross over the areas of: -

• customer service,
• student admin,
• operations,
• finance,
• technical,
• soft service maintenance,
• security,
• IT,
• health and safety as well as,
• Project Management,
• student well-being,
• student discipline

It is important to note that the role requires the incumbent to live in, and it should be remembered that the job will evolve and change over time, therefore this job description will need to be reviewed and updated from time to time.

RESPONSIBILITIES

Head Lease – monthly institutional meetings

• ensure that these mandatory meetings take place monthly
• participation of all relevant stake holders
• Take minutes of the meetings
• Raise awareness of any issues and track to resolution

Student Discipline

• Support the FM (and/or JFM) in the issuing of warnings to students who have transgressed the House Rules
• As and where it relates to the issuing of warnings to students
• Retaining this information on an agreed platform as a source of reference for warnings and tribunal
• Participate in the Tribunal Process should this be required by the Chair of the Tribunal

Student engagement on a daily basis

• Build strong relationships with the building RA and Floor Reps
• In the case of a Head Lease building this would include for the House Com
• Students with queries, ensure that they are directed correctly to the respective department and follow up to ensure the matter is closed
• The RRC is encouraged to have a record of all 1st years in each building
• At all times be aware (have knowledge of) outages or work programmes in the respective buildings under your control and support the FM / Maintenance / IT and Marketing in driving communication into the building through the approved channels

Reporting

• Monthly reporting on;
• Monthly Head Lease meetings
• Report on warnings by building and record keeping oversight
• What work collaboration had to be undertaken with the H&SO where student wellbeing was at risk
• Report on findings of random nightly walks
• Monthly report on service disruption and/or outages

Vacate and Intake

• Support the Facilities Team during this time with as defined and required in the annual vacate programme
• Work closely with Marketing in the semester induction of all new students

Risk Management

• Work closely with the H&SO as and where the building and/or the living environment poses a risk to the well-being of the customer
• Daily as the RRC moves through the various structures and observes aspects which present a H&S Risk, engage with the JFM, the FM, the SFM, Maintenance and or the H&SO

Night Support and Week-end Service

• The RRC  is available (should this be required) from 18h00 to 20h00 for student activity and or engagement, thereafter the RRC is available for response to emergencies together with the relevant JFM (emergency is defined as; life at risk or structure in danger)
• The RRC is to randomly walk the buildings at night to observe conduct and behaviour, this should be done together with the JFM

EDUCATION

• Matric
• Facility Management Diploma
• Professional Membership with South African Facilities Management Association (SAFMA) is desirable

EXPERIENCE

• 5-10 years’ experience working in the student environment
• level Student Accommodation or within the University environment
• Certified and Accredited Level 3 First Aider
• Certified and Accredited Fire Fighter/Fire Marshall
• Computer Literary
• Report writing abilities
• People knowledge
• Advantages would be some coaching and mentoring ability as well as Trauma counselling
• IR skills are an advantage but not mandatory

Closing Date: 03 December 2021

Important: Correspondence will only be entered into with short listed applicants. Should you not hear from us within four weeks, please consider your application unsuccessful.